Privacy Policy

This policy explains how Redline Insurance (also known as Red Line Insurance Services), 145 W Valley Blvd, Colton, CA 92324, collects, uses and protects personal information when you visit redlineins.com, fill out a form, call us or text us.

Information we collect

• Contact details: name, phone number, email, ZIP code, state and preferred language.
• Quote and service details you choose to give us: for example date of birth, gender, tobacco use and general health for life insurance, vehicle and driver information for auto, property details for home, USDOT and MC numbers and fleet details for trucking, and the type of tax service you need.
• Documents you upload, such as a declarations page, and the content of your calls, texts and emails with us. Calls may be recorded for quality and record keeping.
• Consent records: when you check a consent box, we keep the wording you agreed to, the page, and the date and time.
• Technical information our website host processes to deliver and protect the site, such as IP address and browser type. We do not use advertising cookies or sell browsing data.

Please don't send Social Security numbers, bank or card numbers, or tax documents through our website forms. We collect those only when needed, in person or through a secure method.

How we use it

• To prepare insurance quotes, help you buy and manage policies, and provide service you request.
• To contact you by call, text or email about your request, and, if you agreed, about related coverage.
• To prepare tax returns and related filings you ask us to handle.
• To keep records required by law and by the insurance companies we represent, and to prevent fraud.

Who we share it with

• Insurance companies and brokers we work with, so they can quote and issue your coverage.
• Service providers that run our business systems, such as website hosting, email, phone and text messaging, e-signature and agency management software. They may use your information only to provide services to us.
• Government agencies when filings are part of your request (for example DMV, FMCSA or IRS filings), or when the law requires it.

We do not sell your personal information. We do not share your mobile number or text messaging consent with third parties for their marketing.

Medicare: we will not share your information with another marketing organization unless you give written permission for that specific organization.

Text messages

If you agree to receive texts, we may text you about your quote, policy, appointments and service. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help. You can also call (909) 350-8833. Consent to texts is not required to buy any product.

Your choices

• Opt out of texts by replying STOP, and out of marketing emails by using the unsubscribe link or contacting us.
• Ask us what personal information we have about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law. Contact us using the details below.
• Our website does not respond to browser "Do Not Track" signals, because we do not track visitors across other websites.

California residents

California residents can request the categories and specific pieces of personal information we hold about them, and ask us to correct or delete it, by contacting us. We will not treat you differently for making a request. Some insurance information is also protected by California's Insurance Information and Privacy Protection Act.

How we protect it

We use reasonable administrative, technical and physical safeguards, limit access to staff who need it, and keep information only as long as needed for the purposes above and our legal and contractual record-keeping duties.

Children

Our website is not directed to children under 13, and we do not knowingly collect information from them online.

Changes

We may update this policy. The effective date at the top shows the latest version.

Contact us

Redline Insurance, 145 W Valley Blvd, Colton, CA 92324 · (909) 350-8833 · docs@redlineins.com

Resumen en español

Usamos su información para cotizar y atender sus seguros y su preparación de impuestos, y la compartimos solo con las aseguradoras y proveedores que necesitamos para darle servicio, o cuando la ley lo exige. No vendemos su información ni compartimos su número de celular o su consentimiento para mensajes de texto con terceros para su publicidad. Responda STOP para dejar de recibir textos o HELP para ayuda. Para ver, corregir o borrar su información, llame al (909) 350-8833.